Policies

These Terms of Service ("Terms") govern your access to and use of Syntesia's website, products, and services. By accessing or using our services, you agree to be bound by these Terms.

1. Use of Services

Syntesia provides information about our biofuel oil products and services. You may use our services only as permitted by these Terms and any applicable laws and regulations.

2. Product Information

We strive to provide accurate product information, but we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by Syntesia is not as described, your sole remedy is to return it in unused condition.

3. Ordering and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse any order. Payment terms are net 30 days from the date of invoice unless otherwise specified in writing.

4. Intellectual Property

All content included on this website, such as text, graphics, logos, images, and software, is the property of Syntesia or its content suppliers and is protected by international copyright laws.

5. Limitation of Liability

Syntesia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Syntesia is established, without regard to its conflict of law provisions.

7. Changes to Terms

We reserve the right to modify these Terms at any time. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Last updated: May 19, 2025

This Privacy Policy describes how Syntesia collects, uses, and discloses your personal information when you visit our website or contact us.

1. Information We Collect

We collect information you provide directly to us, such as when you fill out a contact form, request a quote, or communicate with us. This may include your name, email address, phone number, company name, and any other information you choose to provide.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Process and fulfill your orders and send you related information
• Send you technical notices, updates, security alerts, and support messages
• Communicate with you about products, services, offers, and events
• Improve and develop our website and services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. Sharing of Information

We may share your personal information with:

• Service providers who perform services on our behalf
• Professional advisors, such as lawyers, auditors, and insurers
• Government authorities if required by law

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@syntesia.org.

Last updated: May 19, 2025

This policy outlines our procedures for shipping products and handling returns.

1. Shipping

Syntesia ships biofuel oil products in bulk quantities using specialized transportation methods to ensure product integrity and compliance with all applicable regulations.

Shipping Methods

Depending on the product, quantity, and destination, we use various shipping methods including:

• Tanker trucks for domestic deliveries
• ISO tank containers for international shipments
• Flexitanks for certain products
• IBC containers for smaller quantities

Delivery Timeframes

Delivery timeframes vary based on product availability, quantity, and destination. Estimated delivery times will be provided at the time of order confirmation.

Shipping Costs

Shipping costs are calculated based on volume, distance, and shipping method. These costs will be included in your quote and invoice.

2. Returns

Due to the nature of our products and bulk shipping methods, returns are handled on a case-by-case basis.

Quality Issues

If you receive a product that does not meet the agreed-upon specifications, please contact us within 48 hours of delivery. We will work with you to verify the issue and determine the appropriate resolution, which may include replacement, credit, or other remedies.

Documentation

To process a return or quality claim, we require:

• Order number and delivery date
• Detailed description of the issue
• Photos or test results documenting the quality issue
• Sample of the product (if requested)

Return Process

If a return is approved, we will provide specific instructions for the return process, including shipping methods and documentation requirements.

3. Contact Information

For all shipping and return inquiries, please contact our logistics department:

Email: info@syntesia.org
Phone: +48 888 858 855

Last updated: May 19, 2025